Role Profile: Senior Care Officer
Reports To: Registered Manager, Deputy Resource Centre Manager, Assistant Manager  

Purpose of the Role
Support the supervision, coordination, and performance monitoring of Care Workers, ensuring compliance with Social Care legislation and CQC requirements. Step in for the management team when needed to maintain service quality.

Key Accountabilities
– Customer Focus: Always put the needs of our residents first.
– Collaborative Efforts: Work with NHS, voluntary sectors, and independent providers to improve service delivery.
– Diversity and Inclusion: Promote diversity and oppose discrimination.
– High Standards: Maintain compliance with policies, standing orders, and the law.
– Performance Management: Participate in organisational change and drive performance improvements.

Functional Duties
– Assist in 24/7 rota management and blend hands-on care with administrative duties.
– Conduct care plan assessments with residents and their representatives.
– Manage risk assessments, including manual handling and medication.
– Oversee the induction and training of new and current Care Workers.
– Maintain updated systems and documentation.
– Ensure resident individuality, choice, and control are prioritised. Report any safeguarding concerns promptly.

Key Relationships
– Departmental Leadership Team
– HR and Legal
– GPs and CCGs
– Hospital and Locality Teams
– Vulnerable residents and their carers

Our Core Values
1. Lead with Heart: Care with compassion and empathy.
2. Do New: Innovate and strive for continual improvement.
3. Pass on the Power: Empower each other to make impactful decisions.
4. Harness the Mix: Collaborate across roles and disciplines to solve problems.
5. Be a Rock: Stand strong and be dependable, no matter the challenge.

What We’re Looking For
– Collaborative teamwork skills.
– Focus on providing timely and appropriate services to vulnerable residents.
– Personal responsibility for the wellbeing of residents and carers.
– Professional and fair approach to policy enforcement.
– Flexibility to work a 24/7 rota, including weekends and bank holidays.

 Qualifications
– NVQ Level 3 or equivalent.
– Experience as a Senior Care Officer or in a similar position is essential.