The Role:

We are seeking a dynamic and experienced Service/Area Manager to oversee the operational and clinical management of services across designated locations. This is a key strategic leadership position, responsible for ensuring the delivery of high-quality, person-centred care while maintaining regulatory compliance, operational efficiency, and strong team performance.

You will work collaboratively with regional and senior teams to manage service development, performance, and culture. This role will suit someone who thrives in a complex, fast-paced environment and is passionate about empowering multidisciplinary teams to deliver life-enhancing care.

About You:

We are looking for an experienced and dedicated Service/Area Manager who is:

• Experienced in managing multi-site care settings or complex healthcare services

• A strong operational leader with a proven ability to drive performance, manage change, and lead teams effectively

• Able to meet full regulatory compliance in line with CQC or equivalent frameworks

• Commercially astute with experience in budget setting, cost control, and business development

• A confident communicator with the ability to liaise professionally with commissioners, referrers, service users, families, and regulatory partners

• Competent in handling HR processes including recruitment, training, performance management, and team development

• Skilled in promoting customer responsiveness and service quality across all stakeholder groups

• NMC Registered (desirable but not essential)

What’s On Offer:

• Competitive salary package

• Company car or car allowance

• Real Living Wage employer

• Supportive central and regional management structure

• Access to CPD and leadership development

• Blue Light Card Scheme – enrolment fee reimbursed

• Employee Assistance Programme

• Career progression within a national provider recognised for innovation and person-centred care

• Opportunities to contribute to national projects and cross-service initiatives

Key Responsibilities:

• Provide professional leadership, ‘hands-on’ support, and clear direction to all teams across services

• Line manage senior and clinical managers, ensuring robust performance, development, and accountability structures are in place

• Oversee full budget management (capital and revenue) for designated services

• Ensure safe and legal employment practices, including induction, training, and compliance with employment legislation

• Drive service improvement through audits, performance metrics, and quality assurance tools

• Lead the development and implementation of annual business development plans and local marketing strategies

• Represent the organisation at external events and build strong relationships with commissioners and referrers

• Ensure all services are compliant with health, safety, and safeguarding legislation

• Oversee the maintenance of high-quality environments and safe facilities (including vehicles and equipment)

• Champion resident empowerment and person-centred planning, ensuring engagement in educational, vocational, and lifestyle activities

• Ensure professional review processes and documentation meet internal and external standards

• Be responsible for on-call systems and out-of-hours operational support

• Lead investigations, disciplinary processes, and support with internal reviews as required

• Maintain effective reporting and risk management practices across services

Personal Development & Governance:

• Engage in regular supervision and support with your Regional/Divisional Manager

• Maintain up-to-date knowledge of social care, regulatory changes, and leadership best practices

• Participate in internal and external learning, conferences, and professional development events

• Ensure personal and team compliance with organisational policies, including health & safety, safeguarding, and confidentiality

About The Client:

Our client is a specialist provider of complex care and neurorehabilitation services, committed to transforming lives through innovation, compassion, and high-quality support. With services tailored to individuals with acquired brain injuries and complex neurological conditions, the organisation promotes dignity, independence, and continuous improvement in all areas of care.

They are widely respected for their clinical excellence, inclusive workplace culture, and national impact in specialist care delivery.

Recruitment Timeline:

Start date: ASAP (subject to notice period and compliance)

How to Apply:

Please complete the form below and include an up-to-date CV.
Or for a confidential discussion about the role, please contact Will at:
will@hamptonsresourcing.com
01926 695215

Equality Statement:

Hamptons is passionate about equality and is committed to developing an inclusive workforce. We do not discriminate against any employee or applicant, regardless of your individual needs. Any reasonable adjustments will be fully supported during the application and hiring process.